If you have purchased fake followers or have "ghost" followers in your account, they will drop off as you begin to grow your account with real followers. This drop off rate is usually higher than the growth rate. For example, you may gain 5 real followers, but lose 8 fake followers due to Instagram removing the ghost accounts which happens as you grow. Your dashboard would display "-3 followers" even though you have grown. Don't worry, this is a good thing! Once you have cleaned your account, you will see positive, organic growth from there.
EngagementBoost works in cycles. First it follows users to get you followers, later it unfollows them. It takes rests in between to stay within Instagram's limits. If you would like to only follow users for a certain period of time, you can do this and vice versa by turning "Follows and Unfollows" on/off via the main dashboard.
Contact your account manager and we can automatically unfollow everyone you are currently following for you to fix your follower/following ratio without lifting a finger and start your account on a clean slate. Keep in mind, it does take time unfollowing everyone so be patient for a few days!
By clicking settings and then 'Whitelist or Blacklist' you can restrict or continue following certain users that you add.
Whitelist: continue following an account that was followed by EngagementBoost.
Blacklist: accounts you never wish to interact with via EngagementBoost.
